A bimonthly e-newsletter brought to you by coaching4success
Please feel free to forward this newsletter to your friends, colleagues and associates. Your recommendation is how we grow. Anyone can subscribe to this newsletter by visiting www.coaching4success.com.au and signing up!
coaching4success' challenges and supports emerging leaders and new managers to communicate with confidence and transform their potential into success.
We challenge you, inspire you and help you to ignite your spark. We do this on a one-to-one basis via coaching and on a one-to-many basis via group facilitation, teaching and keynote speaking.
We invite you to decide how you might use us. You may need some help in gaining the skills to make difficult conversations easy. Maybe your team needs a helping hand to understand each other. It could be that your managers need to learn how to use a coach-approach in their communication, so they can be more confident in giving performance feedback.
coaching4uccess can be your partner who holds you accountable and facilitates the achievement of your true potential.
subscribe/unsubscribe
If you are not currently on our distribution list and would like to be, please let us know and we will add you. It free! Send an email to kaye@coaching4success.com.au with the word SUBSCRIBE in the subject line.
This newsletter is only sent to clients, friends and associates of coaching4success and our associated entities.
Our records show that you have participated in coaching sessions, attended a seminar, purchased products, or requested to receive information.
Our database is managed in accordance with the relevant Privacy Conditions and eMail Marketing guidelines relating to Australian business.
If you are not interested in receiving this newsletter any more please let us know and we will remove you from our distribution list. Send an email to kaye@coaching4success.com.au with the work UNSUBSCRIBE in the subject line. Thank you for being one of our subscribers.
legal stuff
Do not pass on any details of anyone to anyone else. Our distribution list is for coaching4success use only
Copyright© coaching4success pty ltd, all rights reserved 2009.Permission is granted to reproduce, copy or distribute c-success as long as this copyright notice and our website address is attached. Contributions and comments are welcomed and can be sent to:kaye@coaching4success.com.au PO Box 1338 Coorparoo Q4151 AUSTRALIA telephone: +61 7 3392 0515
|
c-success
June 2009
Greetings & Welcome to June's Edition of C-Success
Thank you for inviting us into your inbox.
Conversation makes up a good part of everyday life, and it's disconcerting when any conversational exchange veers from pleasant to difficult. It's good to know some assertive communication skills - the verbal behaviours which enable you to maintain respect, satisfy your needs and defend your rights without dominating, manipulating, abusing or controlling others.The premise from which coaching4success operates is that assertive communication rests upon a foundation of respect - respect for yourself, respect for others and respect for your own value system.
Unleash Your Potential
Coaching4success' specialty area is making the difficult conversation easy. A difficult conversation is an interchange with another person that makes you feel tense, edgy, nervous, angry, irritated, irked, humiliated, sad or otherwise uncomfortable before, during or after it occurs.In the last edition, we put the spot light on feelings. In this issue we will focus on assertion, a key aspect of communicating. Asserting makes you feel more comfortable. If you are more comfortable, then people around you are going to feel more comfortable.One of the most productive ways of asserting involves the use of one message which contains three parts:1. non-judgemental descriptions of behaviour;2. disclosure of feelings; and3. clarifiy the effects on you. 1. Nonjudgmental descriptions of behaviour
describe the other person's behaviour in specific rather than fuzzy terms
limit yourself to behavioural descriptions, eg. your report was not submitted on time. Do not draw inferences about the other person’s motives, attitudes, character etc.
make your behaviour description an objective statement, eg. Bob is incapable of being an effective manager. Rather than a character assassinations, eg. Bob behaves like a male chauvinist pig.
behavioural descriptions should be as brief as possible – sufficient without sacrificing accuracy in describing the behaviour that needs to be changed
be sure that you assert about the real issue
be sure to assert to the right person
2. Disclosure of feelingsCommunicate how you feel about the effect the other person’s behaviour has on you, eg I feel tense / sad/ uncomfortable etc3. Clarifying the tangible effect on youConcrete things that unnecessarily cost you money, harm your possessions, consume your time, cause you extra work, endanger your job, interfere with your effectiveness at work.Putting the 3 parts togetherHere are a couple of examples:When you use my car and don’t refill the petrol tank….I feel unfairly treated…..because I have to pay more money for petrol.When you borrow my tools & leave them out in the rain… I feel annoyed…because they become rusty & don’t work well.When you are frequently late to pick me up after work…I feel frustrated….because my time is wasted while I wait for you.When you call me at work and talk at length …..I feel tense … because I don’t get all my work done on schedule.When you do not put your dirty clothes in the dirty clothes basket…. I feel irritated….because it makes extra work for me when I do the washing.coaching4success teaches clients to use this three part message as part of a six step assertive communication process. The process consists of:
preparation of the 3 part assertion message
sending the assertion message
being silent
reflectively listening to the response
recycling the process
focusing on the solution
Contact coaching4success to help you apply this 6 step assertive communication process.coaching4success is experienced in coaching people through difficult conversations. Contact our Lead Coach Kaye Blackburn on +61 7 3392 0515 or by e-mail kaye@coaching4success.com.au
Workshops An Outstanding Success
Coach, Kaye Blackburn is a licensed facilitator of 'The Coaching Clinic® a two day leadership program designed to train executives, managers, supervisors and team leaders to use coaching techniques in their work relationships. It provides a coaching toolkit of knowledge, techniques and practiced skills that managers can apply competently and confidently in work situations to gain immediate benefits. It is a skills based course that when the ‘rubber meets the road’ provides a repertoire of communication techniques.Kaye has delivered 21 Coaching Clinics since August 2007 with over 506 participants. This makes Kaye a leading facilitator of the Coaching Clinic® in Australia.Feedback from participants is overwhelmingly positive. Why not look up coaching4success.com.au/testimonials and see for your self.
A Personal Side
Our Lead Coach Kaye Blackburn has become a self professed 'golf tragic'. While Kaye has played casual golf for the past 6 years, she had recently become serious. She is shown below, on a golf course in Singapore with a bunker challenge, and as the co-winner of a social golf tournament, with her friend Lorraine Vugler. (Prizes look OK!)
Coaching4success transforming potential into successexperience it!
|
